As an ordinary consumer, I understand what went wrong. It was all down to costs and competition. When we had high inflation, people were buying only a few things that they need; people prefer retail parks to the high street and malls when they only want a few things. Wilko has a lot of stores on high streets, I went to some of those stores and noticed there was more staff than customers, it was obvious those stores weren't making profit. If my toaster stopped working I would prefer to go to B& M because they have a budget food section by the entrance so I know I can get a 5 pack of instant noodles, my time wouldn't be wasted if they didn't have the toaster I wanted. It was more convenient to shop elsewhere. A lot of the things they sold in Wilko were available elsewhere, I could get tools from budget supermarkets, curtains from Dunelm and places like that.
This reminds me of when Thomas Cook closed down not too long ago. Very sad.